I have been a Front of House Hospitality Consultant now for just over a month and after making my first placement yesterday and working with candidates that haven’t been so successful, I have seen the full spectrum of what it takes to be successful. I came in with the mind set that recruitment is easy, oh boy was i wrong!

With working in the industry for coming up to 10 years I have had my fair share of experiences with recruiters both as a manager and as a potential candidate, some good and some not so, the stigma with recruitment is that they will just fire out CV’s left, right and center and hope that one sticks, this may be true for some recruiters but this is not they way in which I wanted to be. The main lesson i have learned is good recruitment takes time, both from the company you are working with and the candidate, because what it all boils down to is having enough information so that you can make an informed decision that is right for everyone involved.


In hospitality no one has time to waste, there is always something that needs doing and there are so many hours in the day. The last thing a manager wants is to sit though a 45 minute interview with a candidate who just is not right (whether it be a personality or experience ) and vice versa. That is time wasted on meeting that deadline or time spent out of your day off.

The point I am making is that not all recruiter are cut from the same cloth, a good recruiter will want to take 10-15 minutes out of your busy day to help you find a solution to the problem you are having, build a relationship with you and save you time in the long run by finding the right person or company by gathering as much information about what you are looking for (experience or “soft” traits) as possible so that we can help, i can not stress that enough we are here to help.

So the next time you are approached by a recruiter whether it be for a role you are looking to fill or a role they may think you will not only enjoy but excel at, give them that small amount of time as it may pay off later down the line with time and piece of mind that you are working with someone who truly respects you, your time and your core values.

Samuel Pollard, Front of House Recruitment Consultant.